Text message program

Last updated 2026-09-18

How you opt in

There are exactly two places, and both are a box you tick yourself. Nobody is added to text messages any other way — not by phoning us, not by emailing us, not by staying with us before, and not by renting from us before.

1. Guests — on the booking form

1. Open the page for a home, for example The Fish Shack — Pine Island Waterfront.
2. Choose your arrival and departure dates on the calendar and press Check dates.
3. The booking form opens, asking for your name, email and phone number.
4. Underneath it is this checkbox. It starts unticked, and you can book without ticking it:

We record the date, the number and what you agreed to. Ticking the box is never required to make a booking — leave it alone and you still get everything by email.

2. Residents — when setting up rent payment

If you rent one of our homes on a lease, we send you a private link to your own tenancy page. When you set up automatic rent payment there, the form asks for a mobile number and shows this checkbox. It starts unticked, and automatic payment works exactly the same if you leave it alone:

Residents get messages about their own tenancy only: a reminder before rent is due, confirmation when a payment is taken, and a notice if one fails. Never marketing.

What we send

Messages about your own booking or your own tenancy only: for guests, confirmation that a booking is made, a reminder to finish check-in, notice before the balance is charged, and confirmation once it is received; for residents, a reminder before rent is due, confirmation when a rent payment is taken, and a notice if one fails. We never send marketing or promotional texts, and we never text anyone who has not booked or rented from us.

Typical examples, word for word:

• Crown Property Services: your booking for 5 Jun to 12 Jun is confirmed. Please complete check-in here: … Reply STOP to opt out.
• Crown Property Services: your stay balance of $1,256.50 will be charged on 22 Mar to the card ending 4242. Nothing to do unless the card has changed. Reply STOP to opt out.
• Crown Property Services: balance received, your stay 5 Jun is paid in full. Thank you. Reply STOP to opt out.

How often

It varies with your booking, but typically three to five messages per stay. Message and data rates may apply.

How to stop, and how to get help

Reply STOP to any message and we will send nothing further. Reply HELP, or email info@crown-properties.com, for help. Stopping texts does not cancel your booking and does not stop your booking emails.

Your number

Your mobile number and your opt-in are never shared with or sold to anyone, and are never passed to a third party for their own marketing. Full detail is in our privacy policy and our booking terms.

Contact

info@crown-properties.com